Last updated: June 2026
By using the SMS service provided by SoCal Receptionist, you agree to these Terms of Use. If you do not agree, do not use the service.
SoCal Receptionist provides an AI-powered virtual receptionist delivered via SMS. The service answers general inquiries, provides business information, and facilitates appointment scheduling on behalf of participating businesses.
You agree not to:
All communication through the service must remain professional and lawful. Profanity, cursing, harassment, or other improper or unprofessional communication will result in termination of the SMS service after one (1) warning.
To keep the service available for everyone, automated fair-use limits apply:
The AI assistant only helps with the connected business's services. Requests that attempt to misuse it, including attempts to extract its instructions or to use it for unrelated tasks such as generating content or code, will be declined. We monitor usage for abuse and may block numbers that repeatedly exceed these limits.
Responses are generated by an AI system and may not always be accurate, complete, or up to date. The AI is not a licensed professional in any field. Do not rely solely on AI responses for legal, medical, financial, or safety decisions. Always confirm important details directly with the business.
Each plan includes a monthly call allowance ("Included Calls") sized for normal, good-faith use by a single firm. We monitor usage to keep the Service fast and affordable for everyone. If your usage consistently exceeds your plan's Included Calls, or if we reasonably determine that your use is excessive, abusive, automated, fraudulent, resold, or otherwise outside the intended scope of your plan, we reserve the right, on reasonable notice, to: (a) move your account to the plan tier that matches your actual usage; (b) adjust your pricing accordingly; (c) apply reasonable usage-based charges; and/or (d) throttle, limit, or suspend the Service. We will make reasonable efforts to contact you before any change takes effect, except where immediate action is needed to protect the Service or prevent abuse. Continued use after notice constitutes acceptance of the adjusted plan or pricing.
The Service is provided on a single-account basis per firm or organization. Your plan tier is determined by your total number of staff across all offices, locations, and affiliated entities, however structured or branded. You agree not to create multiple accounts, or to divide your firm across separate accounts, in order to qualify for a lower tier. One account covers a reasonable number of phone lines and locations; unusual configurations may require additional setup. You agree to grant us the access reasonably necessary to configure, integrate, and operate the Service across all of your locations and systems, including phone systems, calendars, and practice-management software.
You must reply YES to the consent prompt before receiving AI messages. By doing so, you agree to receive automated text messages from the service. Reply STOP at any time to opt out.
For business clients, US text messaging requires carrier registration (A2P 10DLC). SoCal Receptionist prepares and submits this registration on the client's behalf, as the client's messaging agent, using the business information the client provides (legal business name, EIN or sole-proprietor details, address, and contact). The client authorizes this and is solely responsible for the accuracy of that information and for obtaining lawful opt-in consent from their own customers. Voice service is active immediately; text messaging is enabled only after the client's campaign is registered and approved by the carriers, which is outside our control and is not guaranteed by any particular date or at all. If a registration is rejected for a reason attributable to the client (for example, an EIN or legal-name mismatch), the first two (2) resubmissions are at no charge and each resubmission after the second costs fifteen US dollars ($15). Plans include one thousand (1,000) text messages per month at no additional charge. Carriers may reject, suspend, or revoke a campaign at any time, which may suspend the client's text service; voice service is unaffected.
The service is provided "as is" without warranty of any kind. We do not guarantee uninterrupted service, accuracy of AI responses, or that the service will meet your specific needs.
To the fullest extent permitted by applicable law, SoCal Receptionist shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.
These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Riverside County, California.
We may update these terms at any time. Continued use of the service constitutes acceptance of the updated terms.
Questions? Email us at info@socalreceptionist.com.