Privacy Policy

Effective August 1, 2026

SOCAL RECEPTIONIST LLC operates an AI telephone receptionist service for businesses. This policy explains the information we process and why.

Information we collect

• Account and business information, such as name, email, phone number, business hours, services, and settings.
• Caller information, including phone number, name, contact details, requests, transcripts, recordings when enabled, and lead notes.
• Appointment information when calendar booking is enabled.
• Billing status and identifiers from Stripe. We do not receive full card numbers.
• Technical information such as IP address, device/browser data, security logs, and usage events.

How we use information

We use information to answer calls, configure the receptionist, capture and email leads, transfer calls, schedule appointments, provide support, prevent abuse, bill customers, comply with law, and improve reliability.

Calendar connections

Google Calendar and Microsoft Outlook/Microsoft 365 connections are optional. When connected, we access availability and create appointment events as needed to provide scheduling. Disconnecting removes the stored connection tokens from our platform. We do not sell calendar data or use it to train general-purpose AI models.

Service providers

We use service providers such as Twilio for telephone services, OpenAI for AI processing, Supabase for authentication and storage, Resend for email, Stripe for billing, Netlify and DigitalOcean for hosting, and Google or Microsoft when you connect a calendar.

Sharing and sale

We do not sell personal information. We share information only with service providers needed to operate the service, at your direction, to protect rights and security, or when legally required. Mobile information and SMS consent are not shared with third parties for their marketing.

Retention and security

We retain information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and prevent abuse. Retention may vary by data type and account settings. We use administrative, technical, and organizational safeguards, but no system is completely secure.

Your choices

Business customers can update settings, disconnect calendars, manage billing, and request access, correction, export, or deletion by emailing support@socalreceptionist.com. Callers should contact the business they called for requests concerning that business's records.

California privacy rights

California residents may have rights to know, access, correct, delete, or limit certain uses of personal information. We do not discriminate for exercising privacy rights. Submit a request at the email below; we may need to verify identity and authority.

Contact

SOCAL RECEPTIONIST LLC
Murrieta, California
support@socalreceptionist.com